Refund policy

Returns

We want you to be happy with your That's It products. If you're not satisfied, you may return unused product within 30 days of delivery for a refund of the purchase price, less original shipping.

To start a return, email us at hello@thats-it.com with your order number. We'll reply with return authorization and the correct return address. Please don't send anything back before contacting us, as unauthorized returns may not be processed.

Products should be returned in their original condition and packaging where possible. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or not as ordered, email hello@thats-it.com within 7 days of delivery with your order number and a photo, and we'll make it right at no cost to you.

Refunds

Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds are issued to your original payment method, typically within 10 business days. Depending on your bank or card issuer, it may take additional time to appear.

If more than 15 business days have passed since we approved your return and you haven't received your refund, contact us at hello@thats-it.com